J2S Medical Privacy Policy

Effective Date: October 2026

J2S Medical, LLC (“J2S Medical,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and protect information when you visit our website, contact us, request services, or communicate with us by text message.

Information We Collect

We may collect information you provide, including your name, company name, email address, telephone number, billing and shipping addresses, and details related to equipment, orders, quotes, repairs, pickups, and deliveries.

We may also collect communications with our team and records of your SMS consent and opt-out requests.

Our website may collect technical information, such as your IP address, browser type, and pages visited, through cookies and similar technologies.

How We Use Information

We use information to:

Respond to inquiries and provide quotes.
Process orders, rentals, repairs, and service requests.
Schedule and coordinate equipment pickups and deliveries.
Send service updates, reminders, estimated arrival times, and route confirmations.
Provide customer support and maintain business records.
Operate, secure, and improve our website and services.

Sharing of Personal Information

J2S Medical may share personal information with trusted service providers that assist with website hosting, payment processing, order fulfillment, equipment pickups and deliveries, and customer support. Information is shared only as necessary to provide these services.

We may also disclose information when required by law or to protect our legal rights.

We do not sell or rent your personal information or share it with third parties or affiliates for their marketing or promotional purposes.

SMS opt-in data and consent are not shared with third parties or affiliates. The sharing described above does not permit another company to use your SMS consent for its own messaging or marketing.

Text Messaging and SMS Consent

With your consent, J2S Medical may send text messages regarding equipment pickups and deliveries, scheduling reminders, estimated arrival times, directions, route confirmations, and related customer service matters.

Message frequency varies based on your service needs. Message and data rates may apply. Consent to receive text messages is voluntary and is not a condition of purchasing goods or services.

You may opt out at any time by replying STOP. After opting out, you may receive a final message confirming your request.

For assistance, reply HELP, email [email protected], or call 844-342-5527.

We do not share mobile telephone numbers with third parties or affiliates for their marketing or promotional purposes. Messaging providers may process telephone numbers and message content on our behalf solely to deliver and support our text messaging service.

Cookies and Website Analytics

Our website may use cookies and analytics tools to understand website usage and improve functionality. You can manage cookies through your browser settings. Disabling cookies may affect some website features.

Information Security and Retention

We use reasonable safeguards to protect personal information. However, no electronic transmission or storage method is completely secure.

We retain information as reasonably necessary to provide services, maintain business and consent records, meet legal obligations, and resolve disputes.

Your Choices

You may contact us to request access to, correction of, or deletion of your personal information. We will respond as required by applicable law. Some information may need to be retained for legal or business recordkeeping purposes.

Opting out of text messages does not prevent you from contacting us by telephone or email.

Changes to This Policy

We may update this policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions, please feel free to contact us.